Let me know if you were scanning using the Windows Vista operating system. Operating System – Windows 7, Windows 8, Windows 8. Printer is a A Plus En, also brand new. I uninstalled the printer software and manually installed the A En by hand using the built in Win7 drivers. Can some one please help me solve this problem! Message 25 of

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HP Officejet En-z was not found’.

My printer and fax works fine but since a little while ago I cannot scan anymore. Thank you for visiting the HP Support Forums!

How to Enable Scan Options In HP Officejet 6500A Plus Printer

Let me know if you were able to scan with the app. Would you like to view the product details page for the new product?

Asia Pacific and Oceania. Vaseem Ahmed Replied on April 13, Remove selected files Download files. Otherwise, I get an error message saying wither there is no printer found or that there was oficejet “error while activating printer. Message 1 of 8.


If sca are still running into problems with scanning after running the PSDR, please let me know the following:. I would suggest you to follow the steps mentioned below: All forum topics Previous Topic Next Topic.

Message 4 of 8. The Virtual Agent is currently unavailable. This product was sold by a third party. Network Scanner Connection is Lost Windows.

Let me know if you were scanning using the Windows Vista operating system. Fluchangle Replied on April 12, Already have an HP account?

HP Officejet En-z cannot scan error “The HP Officejet – Microsoft Community

I offficejet like to help. Javascript is disabled in this browser. HP encountered an error while trying to scan your product. Grazza, thanks for your suggestion.

Drivers may be in development so please check back at a later date or visit the product homepage. This product has been exchanged for a new or refurbished product. By using this site, you accept the Terms of Use and Rules of Participation.


Didn’t find what you were looking for? Just went thru your procedure, restarted my computer, scan to computer was not active?

HP Officejet 6500A Plus e-All-in-One Printer – E710n Troubleshooting

Message 2 of 8. Message 28 of Please try again shortly. Also found a thread about this on their site, no solution has been found there either.

I am able to print, but unable to scan. This product cannot be identified by Serial Number alone.